London – July 9, 2024 - RETN, the leading independent global network services provider, announces the launch of its new customer portal offering the highest levels of transparency and a seamless customer experience for RETN’s wholesale, content, and enterprise customers.
Critically, the new portal grants users access to detailed data on their network and equipment, previously only available from technical engineers in RETN’s Network Operation Centre. This transparency empowers customers with advanced service information for more effective troubleshooting and management.
The new portal aims to bring customer satisfaction to a completely new level by providing direct ways to manage services, support, orders, billing, and all communications with RETN. It enables full management of company accounts, user roles, and key information for network engineers - fostering a more transparent and frictionless experience.
Tony O’Sullivan, CEO at RETN said, "Experience is everything. Customers expect seamless and efficient interactions with their service providers. By focusing on the core aspects of a great customer experience – speed, convenience, and transparent communication – delivered digitally, RETN is ensuring that our customers have what they need at their fingertips."
A Comprehensive Self-Service Solution
The new RETN customer portal empowers customers to manage their network services with ease and efficiency. Key features and functionalities include:
- Network on a Dashboard: Provides a real-time view of all active services on a geographical map
- Advanced Information for Network Engineers: Instantaneous access to interface status, BGP status and prefixes information, MAC and ARP tables, VLAN information, port mode, and MTU
- Live Tracking: Monitor interactions, service tickets, and requests in real-time
- Service Delivery Tracking: Visibility of all new connectivity requests and their status
- Direct Access to RETN’s Network Operation Centre: Includes a 'Call me back' feature for prompt assistance
- Integrated Billing and Account Management: Access and visibility to invoices, order forms, handover documents and account details – enhanced transparency and an easy way to satisfy growing demand for additional services
- Combined Traffic and IP Utilisation: At a glance charts and visual displays
William Manzione, Product Manager at RETN added, “RETN is known for its speed of delivery, flexibility, and agility. As we continue to grow and scale, we aim to provide a high level of transparency between RETN’s network and our customers. The new customer portal is a significant step in this direction, allowing for greater visibility, control, and enhanced communication with our team. It empowers our customers with the tools and information they need to efficiently manage their network services and maintain a seamless partner relationship."
About RETN
RETN is one of the fastest growing independent global network services providers, with unique resources to connect Europe and Asia. In 2023 RETN was awarded the ‘Best Pan-European Carrier’ title, at the prestigious Global Carrier Awards. Offering a wide range of connectivity services, such as IP transit, Ethernet & VPN, Capacity, Remote peering to major IXPs, Colocation and Cloud Connect, RETN’s network runs on leading equipment vendors such as Infinera, Juniper and Ciena.
RETN’s unique solution to connect Europe and Asia is built on its own homogenous DWDM and IP/MPLS Network Platform and widely branched land routes, passing through Western Europe, Eastern Europe and up to the border with China and further onwards into Southeast Asia.
RETN provides telecommunication services throughout its Eurasian network with short lead times, industry leading uptimes, and multiple layers of redundancy.
For more information on RETN and its services, please visit the company's website at www.retn.net
For press enquiries, please contact pr@retn.net
